We have answered some of our most frequently asked questions below. If the answer your looking for is not listed please don’t hesitate to contact us

My computer wont turn on, what should I do?

First you should make sure the power cord is correctly plugged into the computer and the wall socket. If both plugs are firmly seated unplug the cord from the wall socket and try using another device in the same wall socket – if the device works you have confirmed there is electricity at the wall socket – therefore there must be an issue with the computer.

What if my computer turns on but wont boot to windows?

There are many reasons that can cause your computer to fail to boot to windows. If you have purchased any new devices unplug them and try turning the computer on, if the computer turns on when the device is disconnected the device may be faulty.

Some other common causes include

  • Virus/Malware
  • Interrupted boot sequence or shut-down sequence (Such as a loss of power during boot or shut-down)
  • Incompatible software
  • Interrupted or corrupt windows update